FAQ's

1. WHAT TYPES OF BAGS DO YOU OFFER?

 

We offer a wide range of bags, including backpacks, handbags, tote bags, travel bags, and more.

 

2. HOW CAN I TRACK MY ORDER?

 

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on our website.

 

3. WHAT IS YOUR RETURN POLICY?

 

We accept returns within 30 days of purchase, provided the bag is unused and in its original packaging. Please check our return policy page for more details.

 

4. DO YOU OFFER INTERNATIONAL SHIPPING?

 

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary based on the destination.

 

5. HOW DO I CARE FOR MY BAG?

 

Care instructions vary by material. Generally, we recommend spot cleaning with a damp cloth. Refer to the care label inside the bag for specific guidelines.

 

6. CAN I CHANGE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

 

If you need to change or cancel your order, please contact our customer service team as soon as possible. We can only make changes before the order is processed.

 

7. DO YOU HAVE A LOYALTY PROGRAM?

 

Yes, we have a loyalty program that rewards our customers with points for every purchase, which can be redeemed for discounts on future orders.

 

8. ARE YOUR BAGS ENVIRONMENTALLY FRIENDLY?

 

Many of our bags are made from sustainable materials. Check the product descriptions for specific details on sustainability.

 

9. WHAT PAYMENT METHODS DO YOU ACCEPT?

 

We accept major credit cards, PayPal, and other payment options. Please check our payment page for the complete list.

 

10. HOW DO I CONTACT CUSTOMER SERVICE?

 

You can reach our customer service team through the contact form on our website, via email, or by phone during business hours.

 

11. WHAT IS YOUR SHIPPING PROCESS?

 

Delivery typically takes between 6 to 12 working days, or up to 10 to 15 working days during peak seasons and sales periods. We allocate 3 to 4 working days for order processing, followed by 5 to 7 working days for shipping. Once your order is processed, you'll receive a tracking number to monitor its progress. Please be aware that during busy times, delivery may take a bit longer than usual.

 

12. ARE THESE BAGS AUTHENTIC?

Our collection features top-quality, inspired handbags that capture the essence of luxury and style. Expertly crafted replicas, our bags are made with genuine leather and include serial numbers for an added touch of authenticity. Each purchase comes with a dust bag, paper bag, and a complete box, ensuring a premium unboxing experience. Elevate your style with our meticulously designed pieces, where quality meets elegance.